How can we help?

Tell us what happened and include your device model, operating-system version, and the steps that led to the problem.

Before contacting us

• Close and reopen Underseen.
• Make sure the app is updated.
• Check your internet connection if posters, ads, or store products are not loading.
• Do not include payment details, passwords, or other sensitive information in your email.

Clear your personal data

Open Underseen → Profile → Clear my personal data. This clears your local preferences and activity. It does not delete Underseen’s bundled movie catalogue or recommendation model.

Purchases and subscriptions

Purchases are handled by your app-store provider. To manage or cancel a subscription, use the store account that made the purchase. If a purchase is missing, open Underseen’s purchase screen and choose Restore purchases, then contact us if it still does not appear.

Artwork and movie information

Some posters and movie details come from third-party sources and may be unavailable or change over time. Please report a wrong title, missing poster, or incorrect detail by email.